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The best return policies make it simple and easy for customers to return or exchange a purchase if they aren’t satisfied.
In general, however, JCPenney’s return policy gives customers plenty of leeway to get an exchange or refund when they want it.
The store “handle[s] returns on a case-by-case basis with the ultimate objective of satisfying the customer,” according to its site.
The store’s site also said it has a philosophy to ensure its customers are satisfied, and will always try to deal with customers “fairly and reasonably.” In practice, this gives Nordstrom team members a lot of flexibility on returns, which can work in the customer’s favor. Bean items can be exchanged or returned at any time with no limits — even after years of use.
If a record can’t be located, you can still get a refund — though it will be store credit equal to the item’s current purchase price less 20 percent.
JCPenney (JCP) will make a full return at any time on its items.